TERMS OF SERVICE: ZUNO PETS

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

OVERVIEW

The domain name www.zunopets.in and its related sub-domains (collectively, the “Website”) is owned and operated by Zuno Pets. Throughout the Website, the terms “we”, “us” and “our” refer to Zuno Pets. We offer this Website, including all information, tools, and clinical-grade pet nutraceutical services, conditioned upon your acceptance of all terms, conditions, and policies stated here.

By visiting our Website and/or purchasing our functional soft chews (including Biome Shield+, Derma Pro, or other formulations), you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”).

1. ELIGIBILITY & ACCEPTANCE

  • 1.1. Legal Capacity: Use of the Website is available only to persons who can form legally binding contracts under the Indian Contract Act, 1872. By using this Website, you represent that you are of legal age.
  • 1.2. Affirmative Consent: You agree to these Terms by actually using the Website or by clicking to accept them during checkout. This constitutes a binding agreement between you and Zuno Pets.

2. CLINICAL-GRADE DISCLAIMER

  • 2.1. Veterinary Consultation: Zuno Pets focuses on high-authority, bioavailable formulations (utilizing actives like Collagen Peptides and Astaxanthin). However, the content on this Website is for informational purposes and is not a substitute for professional veterinary advice.
  • 2.2. No Medical Guarantee: While our products are science-backed and filler-free, we do not warrant that our products will cure specific ailments. Always consult your veterinarian before starting a new supplement ritual for your pet.

3. STRICT NO-RETURNS & NO-REFUNDS POLICY

  • 3.1. Safety & Hygiene: Because Zuno Pets deals in clinical-grade nutraceuticals and consumable pet health products, we do not accept returns or exchanges. To protect the health and safety of all pets, we cannot restock or resell products once they have left our warehouse.
  • 3.2. Final Sale: All purchases of Biome Shield+, Derma Pro, and other Zuno products are final. We do not offer refunds for "change of mind" or if your pet does not find the chew palatable.
  • 3.3. Damaged on Arrival: In the rare event that a product arrives with a broken seal or significant transit damage, you must notify us at [Insert Support Email] within 48 hours of delivery with unboxing photos/videos. At our sole discretion, we may issue a replacement of the same product. No monetary refunds will be provided.

4. RITUALIZATION & SUBSCRIPTIONS

  • 4.1. Automatic Renewal: If you opt for a Zuno "Ritual" (subscription), you authorize us to charge your payment method at the beginning of each cycle (monthly/fortnightly).
  • 4.2. Cancellation: You may cancel your subscription at any time through your "My Account" portal. Cancellations must be made at least 3 business days prior to the next billing cycle to avoid the next shipment.

5. INTELLECTUAL PROPERTY

  • 5.1. Brand Assets: All content, including text, graphics, logos, and proprietary "Clean Label" formulations, are the property of Zuno Pets.
  • 5.2. Strategy: Our core brand philosophy of "Curiosity > Clarity" and all related marketing materials are protected intellectual property. You may not reproduce or exploit our brand identity for commercial purposes without express written consent.

6. PAYMENT & BILLING

  • 6.1. Accuracy: You agree to provide current, complete, and accurate purchase and account information.
  • 6.2. Payment Security: Credit/Debit card information is always encrypted during transfer. Zuno Pets is not liable for issues arising from third-party payment gateway failures.

7. PROHIBITED USES

You are prohibited from using the Website or its content to:

  • Violate any laws or infringe upon our intellectual property.
  • Submit false or misleading information.
  • Upload viruses or malicious code that affects the Service’s functionality.
  • Resell Zuno Pets products without a formal distribution agreement.

8. LIMITATION OF LIABILITY

In no case shall Zuno Pets, our directors, or our veterinary co-founders be liable for any injury, loss, or claim arising from your use of the products, beyond the replacement of a damaged item. Your use of the Service is at your sole risk.

9. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India. The place of jurisdiction shall exclusively be in Gurugram, Haryana.


GRIEVANCE REDRESSAL

For any concerns or grievances regarding these terms, please contact:
Phone: 8779962644
Address: C602, Sushant Lok, C Block, Gurgaon, 122002
Email: hoomans@zunopets.in