CANCELLATION, SHIPPING & REFUND POLICY

Founder's note:

"At Zuno, we treat our products like medicine, not treats. For the safety of every furbaby we serve, we never restock or resell a product once it leaves our sight. Our 'No Returns' policy is our promise of 100% clinical purity for your little one."

1. CANCELLATION POLICY

At Zuno Pets, we process orders rapidly to ensure your pet’s wellness ritual remains uninterrupted.

  • Before Shipment: You may cancel your order only if it has not yet been dispatched from our warehouse. To request a cancellation, please email hoomans@zunopets.in immediately.
  • Refund for Cancelled Orders: If the cancellation is acknowledged before shipping, a refund will be processed to your original payment method within 7 business days.
  • After Shipment: Once an order has been handed over to our logistics partners, it cannot be cancelled, diverted, or recalled.
  • 2. NO-RETURN & NO-REFUND POLICY
  • Due to the nature of clinical-grade pet nutraceuticals and strict health and hygiene protocols, Zuno Pets maintains a strict No-Return and No-Refund policy.
  • Hygiene & Safety: To guarantee that every pet receives a pristine, uncontaminated product, we cannot accept returns once a package has left our controlled supply chain.
  • Final Sale: All purchases of functional soft chews (including Biome Shield+ and Derma Pro) are final.
  • Exclusions: We do not offer refunds or returns based on
     
    • Pet palatability issues (individual tastes vary, and we recommend starting with a single pack)
    • Change of mind or personal preference
    • Subjective results (nutraceuticals require consistent "ritualization" to show physiological benefits)

3. REPLACEMENTS ONLY (DAMAGED OR INCORRECT ITEMS)

  • We stand by the quality of our formulations. We will only offer a replacement (not a refund) under the following specific conditions:
  • Eligibility: The product was damaged in transit, has a visible physical defect, or the incorrect item was shipped.
  • Reporting Window: You must notify us within 48 hours of delivery by emailing hoomans@zunopets.in
  • Evidence Required: You must provide clear photographs and/or an unboxing video showing the damage, the batch number, and the tampered seal
  • Verification: Once our team inspects the evidence and validates the claim, we will ship a replacement at no extra cost. If the seal is broken or the product has been used, the claim will be void
  • 4. SHIPPING & DELIVERY
  • Timelines: We partner with high-speed logistics providers to ensure timely delivery. However, delivery timelines are estimates and may be subject to delays due to unforeseen circumstances (weather, regional restrictions, etc.)
  • Transit Insurance: Zuno Pets provides transit insurance which is valid only until the point of delivery acceptance. Please inspect the package for external damage before accepting it from the courier

5. SUBSCRIPTIONS 

For those on a recurring Zuno, you may pause or cancel future shipments via your account dashboard. However, once a specific month's order has been processed and shipped, it falls under our standard No-Refund policy.