PRIVACY POLICY: ZUNO PETS

OVERVIEW

We collect data to make your pet’s health a ritual, not a chore. We promise to treat your data as cleanly as we treat our ingredients.

The domain name https://www.zunopets.in/ and its related sub-domains (collectively, the “Website”) is owned and operated by Zuno Pets. Throughout the Website, the terms “we”, “us” and “our” refer to Zuno Pets. We are committed to respecting the privacy of our customers and their pets. This Privacy Policy (“Policy”) explains how we collect, use, and protect information in relation to our clinical-grade pet nutraceutical services.

This Policy is an electronic record formed under the Information Technology Act, 2000. By using the Website or engaging in a Zuno "Ritual" (subscription), you provide specific, informed, and unconditional consent to the practices described herein.

1. TYPES OF INFORMATION COLLECTED

We collect the following "Information" to provide a personalized wellness experience for your pet:

  • Personal Information: Name, shipping/billing address, telephone number, and email address.
  • Pet Information: Species, breed, age, and specific health concerns (e.g., joint issues, skin sensitivities) provided during consultations or account setup.
  • Sensitive Personal Data (SPDI): Passwords and financial information (processed via secure, encrypted third-party payment gateways).
  • Usage Information: IP addresses, browser types, and behavioral data indicating how you interact with our "Clean Label" content.

2. HOW WE COLLECT INFORMATION

We collect data when you:

  • Register for a Zuno account or start a subscription.
  • Complete a pet health assessment or survey.
  • Sign up for our "Curiosity > Clarity" newsletter.
  • Interact with our clinical co-founder’s insights or community blogs.

3. USE OF YOUR INFORMATION

We use your data to:

  • Manage Rituals: Process and deliver your orders of Biome Shield+, Derma Pro, and other functional chews.
  • Personalize Wellness: Offer product recommendations based on your pet's specific profile.
  • Communication: Send updates regarding your subscription, new clinical research, or exclusive brand launches.
  • Improvement: Analyze usage trends to develop better, filler-free formulations for canine longevity.

4. INFORMATION SHARING & THIRD PARTIES

We do not sell or rent your information. We only share data with:

  • Service Providers: Logistics partners for delivery and payment gateways for secure transactions.
  • Clinical Partners: On a need-to-know basis to improve our science-backed formulations.
  • Legal Compliance: When required by law or government authorities in response to legal processes.

5. COOKIES & TRACKING

We use cookies to remember your preferences (like your cart details) and to recognize you when you return to the Website. You may decline cookies through your browser settings, though this may limit your ability to use certain features of the Zuno "Ritual" experience.

6. YOUR RIGHTS & CONTROL

  • Rectification: You have the right to review, update, or correct your personal and pet information at any time via your account dashboard.
  • Withdrawal of Consent: You may withdraw your consent for data processing by emailing us at hoomans@zunopets.in. Note that this may restrict your access to certain services or active subscriptions.
  • Erasure: You may request the deletion of your account, subject to legal data retention requirements.

7. DATA SECURITY

We implement industry-standard physical, technical, and administrative security measures. Your account is password-protected, and we advise against sharing your login credentials. While we strive for absolute security, please note that no method of transmission over the internet is 100% secure.

8. MINORS

Zuno Pets does not knowingly collect information from individuals under the age of 18. If you are a parent/guardian and aware that your child has provided us with personal data, please contact us immediately.

9. FORCE MAJEURE

Zuno Pets shall not be held responsible for any loss or misuse of information attributable to a Force Majeure Event, including acts of God, strikes, computer hacking, or unauthorised access beyond our reasonable control.

10. GOVERNING LAW

This Policy is governed by the laws of India. The exclusive place of jurisdiction for any disputes shall be Gurugram, Haryana.

GRIEVANCE REDRESSAL

To register a concern or grievance, please contact our designated officer:

Phone: 8779962644

Address: C602, C Block, Sushant Lok, Gurgaon, 122002

Email: hoomans@zunopets.in

Time: Mon – Fri (11:00 – 18:00)

HOW TO CONTACT US

For general questions about this Policy or your pet’s data, reach out to us at hoomans@zunopets.in.