SHIPPING & DELIVERY POLICY

1. CANCELLATIONS & ADDRESS CHANGES

At Zuno Pets, we prioritise speed to ensure your pet’s "Clean Ritual" is never delayed.

  • Immediate Processing: We aim to dispatch orders as quickly as possible; therefore, we are unable to allow amendments or cancellations once an order has been placed.
  • Dispatched Orders: Address changes or cancellations cannot be accepted after your order has been dispatched (once you receive a shipping confirmation email).
  • Incorrect Information: If an order fails to deliver or is delivered to the wrong address due to incorrect information provided by the customer, Zuno Pets is not liable for reshipment or refund.
  • Returned to Sender: Should a parcel be returned to our warehouse due to an unsuccessful delivery attempt (incorrect address or unavailability), the customer will be responsible for additional shipping costs for the second attempt.

2. PROCESSING TIMELINES

  • Standard Processing: Orders placed Monday – Thursday are processed within 1-2 business days. Orders placed Friday – Sunday will be processed within 3 business days.
  • COD Verification: Cash on Delivery orders require a mandatory confirmation via SMS or phone call. Processing for COD orders only begins after successful verification, which typically adds an additional 24-48 hours to the standard timeline.

3. ESTIMATED SHIPPING TIMES

  • Pre-paid Orders: These are prioritized in our system. Usually, the shipping time is 3-4 business days for Metro cities and 5-7 business days for the rest of India.
  • COD Orders: Due to the additional verification and processing steps, COD orders generally have a higher delivery timeline compared to pre-paid orders.

4. SHIPPING & CONVENIENCE CHARGES

  • Pre-paid Orders: Shipping charges (if applicable) will be calculated and displayed at checkout based on the delivery location.
  • COD Orders: To cover the additional handling and risk associated with cash collections, a convenience fee will be charged extra for all COD orders. This fee is non-refundable and will be added to your final invoice at checkout. We strongly recommend pre-paid payments for a faster and more economical experience.

5. TRACKING YOUR RITUAL

  • Tracking Numbers: Your tracking ID will be generated 1-2 business days after your order is processed.
  • How to Track: Click the "View My Order" button in your confirmation email to see real-time updates.
  • Status Updates: If your status shows "Unavailable" or "Pre-Shipment," this is normal while the carrier scans the package into their system. Please check again after 24 hours.

6. DELAYS & THIRD-PARTY PROVIDERS

Once a package is shipped, we are dependent on our courier partners. Zuno Pets is not responsible for delays caused by courier network issues, weather, or regional restrictions. However, we will raise a ticket with the courier to help speed up the resolution if your package is delayed.

Grievance & Support

For any delivery-related issues or "Order Change" inquiries, please email us with your Order Number and Name:

Email: hoomans@zunopets.in
Phone: 8779962644
Instagram: @zzuno_pets